Tip #14: Know Your Competitors
Know more about your competitors than your customers do and identify reasons they should choose you.
What Great Retailers Do
Sharing a Single Point-of-Sale Station with Other Sales Staff
Before learning how to add customers, products and payments to a sale you will need to understand how the Sales System allows several sales staff members to share a single computer to work on several sales at the same time.
Figure 5 shows the list of three Sales on the Sales window. The Sale with docket number 20003 is currently selected which means any action taken such as adding products, payments or assigning a customer will affect 20003. When you need to work on another uncompleted sale, you just click on it and then you will be working on that sale.

Figure 5 – Three Active Sales – One Selected - Layby Warning
Notice the top portion of Figure 6 – the portion above the New Sale button. The top portion shows details of the Sale which is selected in the list of Sales at the bottom. If you look closely you can see, in both places, the same docket number, the same customer, the same sales person, same total, owing etc.
The Sales window makes it clear which Sale you are working on by highlighting that Sale in the Sale list (at the bottom of Figure 6).
Note that Figure 6 only shows the left half of the Sales Window. There are more details for the selected Sale on the right half: products, bikes, discounts, subtotals, notes etc – all part of the selected Sale.

Figure 6 – Partial Display of Sale - Missing Serial Number Warning